Application/Production Support Specialist
Understand linux. SSH to linux box, look for web logs etc
Understand web apps to be able to troubleshoot issues
You should not be afraid to do some development as well as Devops.
Clear written and oral communication is a must
Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
ncident resolution and supporting production system deployments.
Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
YSupport and deliver within Continuous Integration/Continuous Delivery pipelines.
Prioritize workload, providing timely and accurate resolutions.
Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
Are you a right fit?
You love the start up life. It does not necessarily translate to crazy hours!
You don't care about the silly benefits (No, we don't use startup as an excuse to pay you less. In fact, we will pay you higher than the industry standard)
You value flexibility at work, and need personal time to take care of yourself (You love working out? we love it too!)
You are a self-starter. Learning new technologies keeps you going.